Terms of Use
Effective November 13, 2026
These terms govern your use of the Cosmo website at cosmoowners.com. They also describe, in general terms, the services Cosmo offers. If you hire us, the work itself is governed by a separate written agreement or proposal. That document controls if anything here conflicts with it.
In these terms, "Cosmo," "we," "us," and "our" mean the people who run this business. "You" means you, the person visiting this site or inquiring about our services.
Our services
Cosmo helps Los Angeles property owners and property managers with communication and leasing follow-up. We offer a paid, one-time setup on your own systems and accounts. Setup can include tools such as missed-call text-back, renter follow-up, tenant request handling, and similar programs. After setup, we give you a PDF guide so you can manage each program yourself.
You can also choose optional month-to-month or ongoing support. There is no long-term lock-in. You can stop or change that support as described in your agreement or proposal.
Our AI assistant gathers information. It never screens applicants and it never makes leasing decisions. Your team makes every decision.
The limited-time offer
If you sign up by January 13, 2027, we will take 30% off the one-time setup fee. The offer applies only to that setup fee, not to later month-to-month or ongoing support, unless a written proposal says otherwise. We may end or change the offer after that date.
Using this website
You may use this website to learn about Cosmo and to submit an inquiry. Please do not misuse the site, try to break it, or submit false information. We may update or take the site down at any time.
Inquiries are not a contract
Submitting the Get Started form does not create a paid engagement. We will review your inquiry and follow up. Services begin only when we both agree in a written agreement or proposal.
No guarantees of results
We work to set up faster communication and follow-up on your systems. Vacancy, leasing, and time-saved figures on this site are estimates or illustrations, not promises. Results depend on your properties, your market, and how the systems are used. We do not guarantee occupancy, income, response times, or any other outcome.
AI and fair housing
The AI tools we set up tell people they are an AI, ask consistent questions, and do not screen or turn anyone away. You remain responsible for your own leasing decisions and for following fair housing and other applicable laws.
Limitation of liability
To the fullest extent allowed by law, Cosmo is not liable for lost profits, lost rent, lost data, or any indirect, incidental, or consequential damages arising from your use of this website or from an inquiry you submit. Our total liability arising from this website is limited to the amount, if any, you paid us to use the website, which is zero.
If you become a client, any limits on liability for the services will be set out in your written agreement or proposal. Nothing in these terms limits liability that cannot be limited under California law.
Intellectual property
The Cosmo name, logo, and the content on this website belong to Cosmo or are used with permission. You may not copy or reuse them for your own business without our written consent. After a setup, you own and run the systems built on your own accounts, as described in your agreement or guide.
Links and third-party services
This site may refer to third-party tools or services. Form submissions are delivered through Formspree. Those services have their own terms and policies, and we are not responsible for them.
Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If a dispute arises from this website or these terms, the courts located in Los Angeles County, California, will have exclusive jurisdiction, unless applicable law requires otherwise.
Changes
We may update these terms by posting a new version on this page and changing the effective date. The updated terms apply to your later use of the site.
How to reach us
Cosmo
Los Angeles, California
For questions about these terms, use the Get Started form on cosmoowners.com.